RMA procedure BNS Data Logistics

Points of attention for handling returns

BNS  is a wholesale company and delivers only to resellers, installers, integrators, therefor there is no consumer rights to goods sold by BNS.

An RMA can be requested for a DOA (Dead On Arrival), defect within warranty, defect outside warranty or in case of an incorrect delivery.

• To request an RMA, email RMA@BNS.NL
• An RMA will only be processed if the email contains the following information: contact person, company name, order number, serial number and/or Mac address and detailed problem description
• After approval of the RMA request you will receive an RMA form with number.
• The product with a return label must be in our possession within 14 working days.
• BNS is not liable for loss of data on the products offered. We recommend that you secure user data on the product to be returned. It may happen that, as a result of our technological process, all data is lost.
• Products that have not been requested or that appear to be different than requested via the RMA procedure will be returned. Please note that there are costs involved.
• Own RMA forms are not processed.
• Packaging, in case of incorrectly ordered products or commercial returns, the product must be unopened and originally packed, always returned in an outer box (no labels or other stickers text on the original box). If this is not the case, then this does not fall under a wrong product received, loss costs will be charged. This also applies to products that are broken, damaged, written on and/or covered

Review RMA

Upon receipt of your RMA request, we will assess whether the reason you have provided is valid for sending the product to us. Acceptance of the RMA does not mean that we believe that the stated reason is also correct. After receipt of the RMA shipment, BNS assesses whether a claim can be made under warranty and/or repair.

DOA (dead on arrival)

A DOA product is a product that appears to be defective upon receipt. The defective product must be reported within 5 working days of receipt via the RMA procedure. After you have received an RMA form you can return the product. The product must be returned complete with all accessories in the original packaging materials of the relevant product.

If the product is incomplete and/or the original packaging materials are missing, this is not covered by a DOA, and loss costs will be charged. This also applies to products that are broken, heavily damaged or that are returned with a written text/stickers/ tape on the original packaging.

Upon receipt, a DOA product is tested. If it turns out that the product is actually defective and the cause is not due to user errors, a new product will be sent as soon as possible if the relevant manufacturer offers a DOA procedure.

If during testing it appears that the product is not defective, an investigation fee of € 25.00 will be charged, plus € 10.00 if we have to return the product.

Defective product within warranty period

If the product becomes defective within the warranty period of BNS, you can claim warranty via our RMA procedure. After you have received an RMA form you can return the product.

After receipt, the product will be tested for functionality. If it appears that the product is actually defective, the product is offered to the manufacturer for repair. After repair, the product will be returned. If the product does not qualify for repair, an equivalent replacement product will be offered.

If during testing it appears that the product is not defective, an investigation fee of € 25.00 will be charged, plus € 10.00 if we have to return the product.

If the defect is caused by things that are excluded by the relevant manufacturer (eg lightning strike, water damage, etc.), the product will not be treated as a warranty. The product then falls under repair at BNS. If repair is not chosen, then € 25.00 in research costs will be charged, plus € 10.00 if we have to return the product.

Defective product out of warranty period

When the warranty period has expired or a product is offered that was not supplied by BNS, then € 25.00 in research costs will be charged, plus € 10.00 if we have to return the product.

After investigation, BNS will provide you with a quote of the estimated repair costs or a proposal for a replacement product.

Prices repair

If the repair costs are higher than € 50.00 or > 35% of the recommended retail price, you will receive a quote. If the costs are lower than the stated amount and the percentage of a new product, the product will be repaired without a quote.

Wrong product received

If you have received a product that does not conform to your order, we first of all apologize. Please contact us as soon as possible, you can do this by phone or email sales@bns.nl and we will ensure the fastest possible delivery of the correct product(s).

You will receive our RMA form for the return. After receipt of our RMA form, the incorrectly delivered product must be in our possession within 5 working days. If it turns out that this is indeed the wrong product, a new product will be sent as soon as possible.

The incorrectly received product must be returned unopened and in the original packaging. If this is not the case, then this does not fall under a wrong product received, loss costs will be charged. This also applies to products that are broken, heavily damaged or that are returned with labels, stickers or text on the original box.

 Wrong product ordered

It is possible that you have ordered the wrong product and want to return it. Please contact us as soon as possible, you can do this by phone or email sales@bns.nl and we will ensure the fastest possible delivery of the correct product(s).

You will receive our RMA form for the return. After receipt of our RMA form, the incorrectly delivered product must be in our possession within 7 calendar days.

The incorrectly ordered product must be returned unopened and in the original packaging. If this is not the case, then this does not fall under a wrong product ordered, loss costs will be charged. This also applies to products that are broken, heavily damaged or that are returned with labels, stickers or text on the original box.

It is not possible to return products if the products have been ordered especially for you and BNS has no right of return from the manufacturer for these specials.

Transport damage delivery

In case of damage on delivery, caused by transport, this must be registered with the carrier and reported to BNS  via sales@bns.nl within 24 hours of delivery. Our sales department will investigate the report and provide a response in the sense of a return number (RMA form) or a rejection. We can only start an investigation if all information has been supplied in full and, in the event of transport damage, the damage has been registered in writing with the carrier.

Pack & shipping

Products that are returned to BNS will only be processed if the packaging of the shipment is provided with the return label of the RMA form and the remainder of the RMA form is provided with the signature for agreement with the RMA procedures and conditions.

And again:

• PACKAGING, in case of incorrectly ordered products or commercial returns, the product must be unopened and originally packed, always returned in an outer box (no labels or other stickers text on the original box). If this is not the case, then this does not fall under a wrong product received, loss costs will be charged. This also applies to products that are broken, damaged, written on and/or covered.